Accessing Email in the Web Portal.
To access your Microsoft Exchange Email account please do the following,
Open a web browser (Internet explorer, Chrome, Firefox)
Username: Your email address (firstname.lastname@example.org)
Password: Same password you use to login to your work/school computer.
If you have not reset your default password from P@ssword123 you would need to login for the first time to any domain joined computer.
How to check on your ticket status on our portal
To be able to see the progress / updates of your ticket you can view this on our portal Go to https://help.onsitegroup.biz/ and create an account if you do not already have one. You can then log in with your details and view your open and closed ...
How do I set up my email on my Android phone?
Step 1: Open up Email Step 2: Follow the prompts. Normally "what type of account?" - Microsoft Exchange Type in your email address - email@example.com Type in your password - Password@1 Step 3: Turn on your ...
How to add your email account on your iPhone and iPad devices
Launch the Settings app on your iPhone or iPad. Tap on Mail, Contacts, Calendars. Tap on Add Account. Tap on Exchange. Enter your username and password and then tap Next in the upper right hand corner. Choose the services you'd like to enable and ...
How do I log a ticket?
Send an email to firstname.lastname@example.org Include a subject labelling the problem. Within your email, mention your location, your availability for when the problem can be resolved, and a short description of the problem.
How do I connect my android phone to a wireless network?
Step 1: Open up settings Step 2: Select "WIFI" Step 3: Turn WIFI on (normally a toggle in the top right corner of the screen) Step 3: Select your preferred network Step 4: Scroll down and type in your username (Normally your computer username or ...